Return and Warranty

As each piece of Amme & Co. jewelry is custom-made to perfectly fit your unique story, we offer comprehensive after-sales service but do not accept returns or refunds. We kindly ask for your understanding. We recommend booking an in-person viewing appointment or communicating via WhatsApp or email to ensure the piece meets your specifications. We are committed to delivering the highest quality and service to honor your trust.

Contact Us:
For any questions or after-sales support, please reach out to the Amme & Co. Customer Service Team:

● Email: info@ammenco.com

● Phone/WhatsApp: +852 6370 5605

● Website: www.ammenco.com

Hong Kong Customers

To ensure the best shopping experience, Amme & Co. offers the following after-sales services for Hong Kong customers:

1. Quality Assurance:
If any defects (not caused by human damage) are found within 3 days of receiving your item, please contact us immediately (email: info@ammenco.com or WhatsApp: +852 6370 5605). We will promptly address the issue to ensure your satisfaction.

2. Free Repairs:
Within 1 year of purchase, if a diamond falls out or the jewelry is damaged due to non-human factors, we offer free diamond replacement or repair services. Please retain your proof of purchase and contact us to arrange.

3. Free Resizing:
Within 1 year of purchase, we provide one free resizing service (e.g., ring size adjustment) if it does not affect the diamond setting. As each piece is uniquely designed, please contact us (info@ammenco.com) before purchasing to confirm if resizing is possible for your selected piece.

4. Custom Jewelry Policy:
As each Amme & Co. piece is custom-made to fit your unique story, we do not accept returns or refunds. We kindly ask for your understanding and are committed to delivering the highest quality and service to honor your trust.

Contact Us:
For any questions or after-sales support, please reach out to the Amme & Co. Customer Service Team:

● Email: info@ammenco.com

● Phone/WhatsApp: +852 6370 5605 (please provide your order number)

● Website: www.ammenco.com

International Customers

International customers outside Hong Kong can also enjoy after-sales services, but all shipping costs will be borne by the customer.